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Knowledge base
Disclaimer: Stage Front will strive to stay current on information listed but in this climate info changes constantly and accuracy cannot be guaranteed.
See Below
1
Disclaimer
What's New
Portal Blasts
17
Password Manager
Stage Front Update 01/31/24
Double Payment Email 11/21/2022
TicketNetwork/Mercury Rate Change 05/11/2022
SeatGeek Update
View all 17
Policies / Procedures
2
Policy: Payments - Updated 12/20/21
Procedures: Event Changes
Newsletters
1
Newsletter 4/25/23
How To:
13
How To: Set up Ticketmaster - Authentication code forwarding in Gmail
How To; Set up 1ticket Automatic Ticketmaster Password Resets
How To: View Exchange (Sold Inventory) on your Pricing/Inventory Screen
How To: Toggle to show Cancelled events on Inventory Screen
Add Tags in PO Screen
View all 13
Accounting
2
2024 Payment Schedule
2023 Payment Schedule
New Reporting
User Manual
1
User Manual for Standard Reporting
Exporting Data
8
Export Data
Export File Type
Export Size Limitations
How To Export to Email-Video
How To Export- Send Now
View all 8
Table Formatting Options
3
How to Sort- Video
Table formatting options
How to Rearrange-Video
Setting up Filters
3
Control Elements
Element/Visual Filters
How To Filter- Video
Filter Types
8
How to Filter-Video
Include
Exclude
Range (Number)
Date Range
View all 8
Data Refresh
1
How To: Do a Data Refresh
Reports Included in Standard Reporting
9
Payment Remittance
Sales by PO
Sales by Event Headliner
Listing Research
Inventory Not in Hand
View all 9
Frequently Asked Questions
FAQ
19
Q) What if StubHub listings are not showing due to parking pass or aisle seats note?
Q) When do exchanges drop listings on day of event?
Q) What are the sales invoice status definitions?
Info: StubHub UK Events Face Value
Q) What are the StubHub listing notes definitions?
View all 19
Swearing-In Ceremony
0
Glossary of Terms
0
NEW Auto Pricer
How To:
0
Single Listing
9
How to add a listing to a master rule
A single listing with setting all parameters (The listing name is the same as the section on Seat Geek)
Auto Pricing a single listing using the default parameters (The listing name is the same as the section on Seat Geek)
Auto Pricing a single listing (default setting) with toggle ignore option (The listing name is the same as a section on Seat Geek)
Auto Pricing a single listing with setting all parameters (The listing name is different from the name of the section on Seat Geek)
View all 9
Group Listing
4
Auto Pricing group listings with setting all parameters
Auto Pricing group listings using the default parameters
Auto Pricing group listings (default setting) with toggle ignore option
How to remove auto pricer from a group listing
Season Tickets
3
Auto Pricing a single listing (default setting) with applying to seasons (The listing name is the same as a section on Seat Geek)
Auto Pricing group listing (default setting) with applying to seasons
Auto Pricing a single listing (default setting) with applying to seasons and ignoring listings in lowest comparable-s (The listing name is the same as a section on Seat Geek)
Scheduled Pricing
2
Schedule price single/multiple listings
Delete/modify existing Schedule Pricing rules
Stage Front Support
Policies/ Procedures
5
Policy: Fill Cancelled Orders
Policy: Piggy-Back Listings
Policy: Charity Events
Policy: Speculative Inventory
Policy: Listing row 1 on GA events
Cancelled Orders- Fill Rules
0
On-boarding Process
2
Adding/Removing User from account
Reset my account password
Support Help
5
User Manual for Standard Reporting
Contact us via FreshDesk chat support
Client Relations Team
Request Hard Tickets back for Cancelled Events
Navigating and utilizing reports
Accounting
2
Filter by Payment Pending
Changing Your Bank Account
Training Videos
0
Inventory/Fulfillment Management
How to
19
How-to: Attach PDFs to a Listing
Set TM+ TicketsNow price floor
Hold individual tickets from a listing
Cancel external invoices
Removing your Inventory out of the Portal
View all 19
Fulfillment
1
Flash Seats - Decommission
Listing Tickets
8
List Paperless Tickets
List AXS Mobile ID
List Drop-Ship Tickets.
List ADA Seating, Wheelchair Accessible
List Will Call Tickets
View all 8
Portal Features
7
Request a Ticket Conversions to Mobile or e-ticket
Copy and utilize filter links
Filter by tags
Duplicate listings across single/multiple events
Navigate SeatGeek marketplace panel
View all 7
Data Features
1
List inventory for a past event
Marketplace Information
Stubhub
1
Stubhub
TM+
4
TM+
TicketMaster Resale Cancellation Policy
Alerts: Live Nation / Ticketmaster Postponed Event Refund Policy
TM+ New Sign In Experience
Vivid
1
Vivid
Ticket Network
1
Ticket Network
Ticket Evolution
1
Ticket Evolution
SeatGeek
2
SeatGeek
Policy: SeatGeek NFL 2020 Listings
TickPick
1
TickPick
Viagogo
1
Viagogo
Gametime
1
Gametime
COVID-19 Information Channel
Policies/Procedures
0
Marketplace Updates:
0
Accounting Information:
0
How To:
0
Major Event Notifications:
0