Within the Inventory/Pricing pages, you can view the syncing status of your listings via a color-coded border and hover states. This is available in both the old and new portal interfaces.
As of October 29, 2026, this feature is available for these marketplaces:
1. Ticketmaster
2. StubHub/Viagogo
4. GoTickets
5. SeatGeek
More marketplaces will be added soon!
Understanding the Marketplace Icon Ring Colors
| Ring Color and Style | Status Shown | What is Means |
| Grey, solid | Queued | The change has been saved and Stage Front will be sending it to the marketplace shortly |
| Blue, solid | Syncing | The change is currently being sent to the marketplace |
| Green, solid | Synced | The latest information has been successfully sent to the marketplace |
| Orange, solid | Sync error (will retry) | A temporary problem has occurred; Stage Front will retry the sync automatically |
| Red, thick | Sync failed (needs review) | The listing was rejected by the marketplace and an update is needed |
| Grey, dashed | Skipped | The listing was not sent to the marketplace; more information can be seen when hovering on the icon (see below) |
| No ring | - | No sync activity is taking place |
Status Messages: Meanings and Outcomes
The status messages below may appear at the end of the marketplace status message when hovering over a marketplace icon on the inventory or pricing pages.
Status: Skipped (Grey, dashed border)
| Message (or contains) | Marketplace | What it means | What to do |
| Skipped: not exportable to... - no seats shared to... | StubHub, Ticketmaster, SeatGeek | No seats on the listing are shared to that marketplace | Share the seats if you want them to be listed on the marketplace |
| Skipped: SSN consent missing | Ticketmaster | Ticketmaster requires SSN or EIN sharing consent for concerts and sports | Contact your customer representative or support |
| Skipped: Ticketmaster sub-broker missing | Ticketmaster | Ticketmaster requires SSN or EIN sharing consent for concerts and sports | Contact your customer representative or support |
| Skipped: paperless listing | Ticketmaster | Ticketmaster does not accept paperless listings | Change the delivery type, or list elsewhere |
| Skipped: barcodes do not match seats | Ticketmaster | The barcode count doesn't match the number of seats | Correct the barcodes or the quantity |
| <marketplace> - internal notes exclude StubHub | StubHub | Internal notes contain an exclusion (-vgg, -sh, -all) | Remove the exclusion if you want to list the tickets |
| <marketplace> - no price set | StubHub, SeatGeek | The listing has no price | Set a price |
| <marketplace> - will call | StubHub | StubHub doesn't accept will-call listings | Change the delivery method, or list elsewhere |
| <marketplace>- no numbered seats | StubHub | StubHub needs seat numbers | Add seat numbers |
| <marketplace> - seats reserved | StubHub, SeatGeek | The seats are on hold or reserved | Release the hold if they should be listed |
| <marketplace>- split and quantity combination not supported | SeatGeek | The split setting doesn't work with this quantity | Change the split or the quantity |
| Skipped: event passed, item deleted or item not matched to a listing | All | The event is over, or the ticket was removed or isn't part of a listing | No action required, if you believe this is an error, reach out to support. |
| <marketplace> - event has passed / more than two years out | StubHub, SeatGeek | The event takes place on a date outside of the window the marketplace accepts | No action required, if you believe this is an error, reach out to support. |
| <marketplace>- event excluded by tag / venue not sold on StubHub | StubHub | Stage Front excludes this event or venue from that marketplace | No action required, if you believe this is an error, reach out to support. |
| Nothing to send: listing was never on StubHub | StubHub | Removed before it reached StubHub, so nothing to delist | No action required, if you believe this is an error, reach out to support. |
| Nothing to export: listing is not ... eligible | StubHub | Doesn't meet the marketplace's listing rules | No action required, reach out to support for more information on marketplace rules |
Status: Sync Failed (Red, thick border)
| Message (or contains) | Marketplace | What it means | What to do |
| Event not mapped | StubHub, Ticketmaster | The event doesn't exist on the marketplace yet, or Stage Front hasn't linked it | Stage Front maps events daily. If the event is on the marketplace and this lasts past 24 hours, contact support |
| Event.ID is Not a Valid Active or Pending Event | Ticketmaster | Ticketmaster has the event as past, cancelled or not on sale | No action required, if you believe this is an error, reach out to support. |
| Unmappable Section/Row | StubHub | Section or row text is too long or isn't a real seat location | Use the venue's actual section and row names |
| Barcodes in Request already exist in the system | Ticketmaster | The barcodes are already on another Ticketmaster listing | Check for a duplicate listing and if your barcodes are correct |
| Seat range does not match barcodes / barcode errors | Ticketmaster | Barcodes are not the proper barcodes for the seats that are listed | Correct the barcodes |
| validation_failed(number_of_tickets,seats_from, seat_to, ticket_price, split_type) | StubHub | StubHub rejected a field on the listing | Correct the named field in the status message |
| <marketplace> | Max retries exceeded | N/A | A temporary error occurred three times in a row; it will no longer be retried | Edit the listing to trigger a fresh attempt; if it fails again, contact support |
| Pending add not confirmed after N requeues (Ticketmaster) | Ticketmaster | Ticketmaster has not been able to activate the listing | Contact support |
For any other "Sync Failed" messages not listed in this chart, please contact support with the listing ID.
Status: Sync Error (Orange, solid border)
| Message (or contains) | Marketplace | What it means | What to do |
| Any " Sync error(will retry)" | Any | A temporary problem: the marketplace was busy or timed out, or the listing was locked | No action required, Stage Front will automatically retry up to three times |
| SupplierID already exists for another TicketID | Ticketmaster | These may show " Sync failed" until a fix is sent | Stage Front will resolve |
| Pending creation not confirmed | Ticketmaster | Ticketmaster hasn't finished creating the listing | Stage Front will resolve |
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